Our carers
About forty local carers (sample), each one part of a small team for a handful of clients.
The carers
Local people, most of them living within a mile of the clients they visit. Every carer is background-checked, trained and shadowed before visiting alone (sample).
Grace Mensah
Senior carer (sample)
Morning and bedtime visits; dementia care. Speaks English and Twi.
Orchard Row and Elm Park
Tom Kowalski
Carer (sample)
Visiting care and outings; keeps a garden and likes to talk about it.
Hazel Lane and the station side
Priya Shah
Carer (sample)
Lunch and teatime visits; cooks from scratch and from the client’s own recipes.
Mill Street and the north side
Ana Ribeiro
Live-in carer (sample)
Two-week live-in placements. Drives, and is used to living with pets.
Across Springfield
A small team for each client
We plan the rota by street, so the same two to four carers visit each client. When someone is on holiday, a carer you have already met covers.
If you do not get on with a carer, tell the office. It happens, and we will change the team without fuss.
How carers are chosen and trained
Before anyone visits alone (sample).
Interview and references
A conversation at the office and two references, one from a previous job.
Background check
A criminal background check and a check of the state’s care worker registry.
Induction
Three days of training: moving and handling, medicines reminders, dementia awareness, food hygiene, first aid.
Shadow shifts
At least three shifts alongside an experienced carer, with the client’s agreement.
Every year
Refresher training and a spot check on a visit by a senior carer.
Every care week starts empty
A care coordinator visits you at home, free of charge, to talk through the day and plan the visits with you. There is nothing to sign at the assessment.
Your week, before the assessment
At the home assessment we fill it in with you: which days, which times, how long.