Help at home for older people, planned visit by visit

We keep each client to a small team of two to four carers, so you know who is coming. The care folder and the rota say who it will be (sample).

Thirty minutes. We do not book shorter visits, because washing, dressing or a meal cannot be done well in fifteen minutes.

Often, yes. Tell us the discharge date when you call; we try to do the home assessment before or on the day your relative comes home.

The office calls you if a carer will be more than 15 minutes late, and sends someone from the same team if they are ill.

Yes. Visits can be added, moved or stopped with a week’s notice. We review the care plan with you every three months, or sooner if things change.