Security and access
Who can reach your rack, and how every visit is recorded.
A visit, step by step
The same steps for customers, carriers and our own staff.
1
Book it
Name every visitor at least 24 hours ahead, or call the desk for an urgent visit.
2
Show photo ID at the gate
The guard checks it against the booking.
3
Card and PIN
Your card opens the halls you rent in; the PIN is yours alone.
4
Escort if needed
1U customers and new visitors are walked to the rack.
5
Sign out
Hand in the visitor card; the visit is logged with times.
What protects the racks
Layers between the street and your servers (sample).
Fence and gate
Guarded day and night
Doors
Card and PIN at the building, the hall and the cage
Cameras
Every aisle and door, recordings kept for 90 days
Racks
Locked; quarter and half racks have their own doors
Logs
Every door opening per card, available to you on request
Come and walk the floor
Visits take about 45 minutes: the cold aisles, the power room and the rack you would use. Bring photo ID; we sign you in at the gate (sample).