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Emergency department open 24 hours. In a life-threatening emergency call 911.

(555) 016-4000

[email protected]

Northgate Medical Centre

A community hospital for Springfield (sample): emergency care day and night, specialist clinics, scans and blood tests, wards and a birth centre under one roof.

Request an appointment
Find a department

Switchboard

(555) 016-4000

Appointments

(555) 016-4100

Directory, main entrance

Northgate Medical Centre

4

Maternity and birth centre

Antenatal clinic, labour ward, postnatal ward

Violet line

3

Wards 3A to 3D

Medical and surgical wards, day surgery unit

Lifts A and B

2

Outpatient clinics

Cardiology, orthopaedics, dermatology, ear, nose and throat

Green line

1

Imaging and blood tests

X-ray, CT, MRI, ultrasound, blood test room

Blue line

G

Main entrance and reception

Pharmacy, cafe, patient advice desk, chapel

You are here

G

Emergency department

Own entrance on Riverside Road, open 24 hours

Red line

Follow your line along the wall from reception. Lifts A and B stop at every level.

Emergency department, open 24 hours

For serious injuries and sudden illness that cannot wait. The emergency department has its own entrance on Riverside Road, 50 metres past the main doors.

In a life-threatening emergency, call 911. Chest pain, signs of a stroke, heavy bleeding, or someone who cannot breathe or will not wake.

About the emergency department

Where to go

Call 911

Chest pain, stroke signs, heavy bleeding, someone who cannot breathe or will not wake.

Emergency department

Broken bones, deep cuts, burns, sudden severe pain, a high fever in a baby.

Urgent care, level G

Sprains, small cuts, earache, infections. Daily 8:00–22:00 (sample).

Your own doctor

Problems that have lasted a while, repeat prescriptions, test results.

Departments and where to find them

Each department lists its level and the line to follow from reception. Opening hours are for patients with an appointment unless it says walk-in.

G

Emergency department

Serious injuries and sudden illness, day and night.

Red line, own entrance

Open 24 hours

2

Outpatient clinics

Appointments with a specialist after a referral: heart, bones and joints, skin, ear, nose and throat.

Green line

Mon–Fri 8:00–18:00

1

Imaging

X-ray, CT, MRI and ultrasound scans.

Blue line

Mon–Sat 7:30–20:00

1

Blood tests

Walk-in blood tests with a form from your doctor.

Blue line

Mon–Fri 7:30–16:00

4

Maternity and birth centre

Antenatal clinic, labour ward and postnatal ward.

Violet line

Labour ward open 24 hours

3

Wards 3A to 3D

Medical and surgical wards and the day surgery unit.

Lifts A and B

Visiting 14:00–20:00

G

Pharmacy

Medicines prescribed by our clinics and wards.

Next to reception

Mon–Fri 8:30–18:00

All departments

Your outpatient appointment, step by step

Most clinic visits take an hour or less. This is what happens from the referral to the letter afterwards.

Patients checking in at a clinic reception desk

Clinic desks on level 2 open at 7:45 (sample). Bring your letter: it says which line to follow.

1

A referral

Your doctor refers you to the clinic. Some clinics also take requests from patients: send the form and we will tell you.

2

Your letter

We send a letter or text with the date, time, clinic and level. Call the number on it to change the time.

3

Getting here

Come fifteen minutes early. From reception, follow the line printed on your letter.

4

Checking in

Give your name at the clinic desk or the screen by the lifts. Bring the letter, photo ID and a list of your medicines.

5

After the appointment

The specialist explains what happens next. A summary goes to you and to your doctor within two weeks (sample).

Request an appointment
Preparing for your appointment

Blood tests and scans

The blood test room and imaging are both on level 1: follow the blue line from reception. Bring the form from the doctor who asked for the test.

Blood tests

Walk-in, Mon–Fri 7:30–16:00 (sample). Take a ticket at the door; most people wait under thirty minutes.

X-ray

Walk-in with a referral form, Mon–Fri 8:00–18:00.

CT, MRI and ultrasound

By appointment only. Your letter says how to prepare.

Results

Sent to the doctor who asked for the test, usually within a week.

Imaging and tests
Rows of blood sample tubes with coloured caps in a laboratory rack
A single hospital room with a bed by a large window

Visiting hours

Visitors help people recover. A few rules keep the wards calm and safe for everyone.

Wards 3A to 3D

14:00–20:00

Maternity: partners and one named person

Any time

Maternity: other visitors

15:00–19:00

Day surgery unit

Collection only

  • Two visitors at a bed at a time
  • Please stay at home if you have had sickness or diarrhoea in the last 48 hours
  • Quiet time on the wards from 13:00 to 14:00
Visiting hours by ward

Questions people ask at reception

Where do I park?

In the Mill Street car park, next to the maternity entrance. The first 30 minutes are free; parking is free for blue badge holders (sample).

Can I have an interpreter?

Yes, free of charge, in person or by phone. Tell us when you book, or ask at the clinic desk on the day.

What should I bring for a stay on a ward?

Your medicines in their boxes, nightwear, slippers, a phone charger and something to read. Leave jewellery and large sums of money at home.

How do I get a copy of my records?

Ask the patient advice desk on level G or use the contact page. We reply within 30 days (sample).

Who do I talk to about my care?

Start with the nurse in charge of the ward or clinic. The patient advice desk can help with questions, compliments and complaints.

News from the centre

All news

Finding us, and finding your way inside

200 Riverside Road, Springfield (sample)
Ten minutes’ walk from Springfield Central station

G

Main entrance

200 Riverside Road. Reception, clinics and wards; every line starts at the directory board.

G

Emergency entrance

Riverside Road, 50 m past the main entrance, open 24 hours. Drop-off bays at the door.

4

Maternity entrance

Mill Street side, with a lift straight to level 4. Open 24 hours with an intercom at night.

  • Patient and visitor parking in the Mill Street car park, first 30 minutes free (sample)
  • Buses 3, 7 and 12 stop at the main entrance
  • Wheelchairs to borrow at reception
Get directions
Map of the streets around Northgate Medical Centre with its three entrances
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Emergency department open 24 hours. In a life-threatening emergency call 911.

(555) 016-4000

[email protected]

Request an appointment