This month customers at all three branches told us about calls from people claiming to be from the bank (sample notice).
We will never call to ask for your PIN, a one-time code or your online banking password. We will never ask you to move money to a “safe account”, and we will never send a courier to collect your card.
If a call feels wrong, hang up, wait a minute and ring us back on the number on the back of your card. Lost card or money gone? Call the 24-hour line on (555) 014-2400.