Ask the desk
Questions, suspected scams, corrections and tips. An editor reads every message and replies within three working days (sample).
Explain something to me
Questions about how crypto, wallets or the rules work (sample contact)
I think this is a scam
Forward the message or link; we may add it to the claims we are checking (sample contact)
News tips
Documents and first-hand accounts; we protect our sources (sample contact)
Send the desk a question
Tell us what you saw and where. If it is a message, paste the text; if it is a page, send the link.
- We reply by email within three working days (sample)
- We never ask for recovery words, passwords or payment
- If someone already has your recovery phrase, move what is left to a new wallet now
What we will never ask you for
- Your recovery phrase or seed words
- Passwords, codes or screenshots of a wallet
- Any payment, in money or crypto
- Access to your computer or phone
Anyone who asks for these in our name is not us. Forward the message to [email protected].
The desk
Halden Crypto Desk (sample)
22 Mercer Street, second floor, Springfield
(555) 016-4200, weekdays 10:00 to 16:00
[email protected]
Desk hours
Monday to Friday, 08:00 to 18:00
Newsletter
Every Friday morning, free
Visits
By appointment only