Back to all demosLT Inteco demoDownload LT Inteco on ltheme.com

Support line, 24/7 for P1: (555) 017-4411

Office Mon–Fri 08:00–18:00 (sample)

[email protected]

Fernway IT, managed IT support in Springfield (sample)

IT support for offices of 5 to 150 people

Call us and a person answers. Every ticket is sorted by how many people it stops and how badly, and that sets how fast an engineer is on it.

Book an IT review
Call (555) 017-4400

Who it affects, and how badly

Work has stopped

Work is slowed

It can wait

The whole office

Everyone, or the main site

P1

15 min

Work has stopped

Internet or the server down for everyone

On call 24/7

P2

1 hour

Work is slowed

Email slow or failing for the whole office

P3

4 hours

It can wait

New Wi-Fi for the meeting room

A team or a site

One department, branch or shared system

P2

1 hour

Work has stopped

Accounts cannot open the finance system

P3

4 hours

Work is slowed

The shared printer keeps jamming

P4

Next day

It can wait

Three laptops for new starters

One person

A single user or device

P3

4 hours

Work has stopped

A laptop will not start

P4

Next day

Work is slowed

Outlook keeps asking for the password

P4

Next day

It can wait

Software needed next week

How we sort every ticket. Response times on the Managed plan (sample). Darker cells are answered sooner.

What we look after

One company for the help desk, the laptops, the network and the security settings, so nothing falls between two suppliers.

Managed IT support

Help desk by phone and email, remote fixes, on-site visits and a named engineer who knows your office.

Managed IT support

Device management

Laptops and phones set up the same way, updated every week, locked or wiped if one is lost.

Device management

Cyber security

Two-step sign-in, email filtering, backups that are tested and staff who know a phishing email when they see one.

Cyber security

Cloud and Microsoft 365

Email, files and Teams moved off the old server and set up so the right people see the right folders.

Cloud and Microsoft 365

Networks and Wi-Fi

Cabling, switches, firewalls and Wi-Fi that reaches the back office, with guest access kept apart.

Networks and Wi-Fi

Office moves and new starters

Desks, screens, phones and accounts ready on day one, whether it is one new hire or a whole floor.

Plan a move with us

How a ticket runs

The same five steps for a forgotten password and a server that will not start. You get a ticket number and you always know who has it.

1

Logged

Call, email or use the portal. You get a ticket number straight away.

2

Sorted

An engineer checks who it affects and how badly, and sets the priority.

3

An engineer responds

Within the response time for that priority, by phone or remote session.

4

Fixed

Remotely if we can, on site if we must. Bigger work gets a quote first.

5

Closed with a note

You get a short note of what was wrong and what we changed.

Support plans

One price per person per month, whatever the number of tickets. Pick the cover you need; you can move up or down with a month’s notice.

Per user, per month

Help desk

$39 per user

Managed

$79 per user

Managed plus

$109 per user

Phone, email and remote help

Mon–Fri 08:00–18:00

Mon–Fri 08:00–18:00

Mon–Fri 08:00–18:00

P1 line out of hours

Not included

24/7

24/7

On-site visits

$95 an hour

Included

Included

Updates and antivirus on every device

Included

Included

Included

Microsoft 365 backup

Not included

Included

Included

Security monitoring and phishing tests

Not included

Not included

Included

IT review with a written plan

Once a year

Twice a year

Every quarter

Example prices. Minimum five users; servers and network devices are priced on the IT review.

Compare response times
Book an IT review

The security basics we set up for every client

Most break-ins at small firms start with a stolen password or a fake invoice email. These settings stop most of them, and they come with every plan.

  • Two-step sign-in on every email account
  • Email filtering for fake invoices and links
  • Updates installed every week on every laptop
  • Backups checked by restoring a file each month
  • A lost laptop locked or wiped the same day
Cyber security
Blue network cables plugged into a patch panel in a cabinet
An open-plan office with people working at long desks with laptops and screens

Switching from another provider

Most new clients come to us from another IT company. We take over in the first 30 days without a gap in support.

Week 1

Passwords and admin access handed over

Weeks 2 and 3

Every device and account listed

Week 4

Written report and a plan for the year

How switching works

Engineers on our staff, not a call centre

The person who answers the support line works here, knows your office and can fix most things on the call.

Engineers on staff

9 (sample)

Offices we look after

64 (sample)

Calls answered by a person

Every call

In Springfield since

2011 (sample)

Meet the engineers
Three engineers looking at one screen together in an open office

Guides from the help desk

All guides

Questions office managers ask us

Do we have to sign a long contract?

No. Plans run month to month with 30 days’ notice (sample). The first month includes the switch-over work.

What if we already have someone doing IT?

We can work alongside them: they keep the day-to-day jobs and call us for the help desk, security and projects.

Do you look after Macs as well as Windows?

Yes, and phones and tablets. Every device is set up and updated the same way, whatever it runs.

What counts as out of hours?

Anything outside Monday to Friday 08:00–18:00. On the Managed plans the P1 line is answered 24/7; other tickets wait for the morning.

Is the IT review really free?

Yes. An hour with an engineer and a written list afterwards. You do not have to sign up for anything.

© 2026 LT-Inteco. IT services Joomla template by LTheme

Support line, 24/7 for P1: (555) 017-4411

Office Mon–Fri 08:00–18:00 (sample)

[email protected]

Book an IT review