Help desk
Phone and email support for everyone in the office, from engineers who know it.
By day: one number, real engineers
When something breaks during the day, you call or email the help desk and an engineer who knows your office picks it up. No call centre, no ticket numbers to remember.
Open
Monday to Friday, 08:00 to 18:00 (sample)
First reply
Within 30 minutes in opening hours, usually much sooner (sample)
On site
In Springfield and within 25 miles, the same or next working day (sample)
Out of hours
An urgent line for the Complete plan when the whole office is stopped
Three ways to reach the help desk
Use whichever is quickest for you; they all reach the same engineers.
Phone
(555) 014-2200, Monday to Friday 08:00 to 18:00. Best when someone cannot work.
[email protected]. Best for anything that can wait an hour; a reply within 30 minutes in opening hours (sample).
Remote session
We send a link; you see everything the engineer does and can stop it at any time.
Book a free IT check
An engineer spends an hour at your office (or on a call) and writes down what is backed up, what is out of date and what is fine. You keep the notes, whether you sign up or not (sample).