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Help desk: Mon to Fri, 08:00 to 18:00 (sample)

(555) 014-2200

[email protected]

Patched, backed up and checked before you open

Morrow IT (sample) looks after the computers, email and network of offices with 5 to 80 people. A help desk answers by day; the maintenance runs at night, while the office is closed.

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See plans and prices

From $35 per user a month (example prices). No long contract: 30 days’ notice.

Tonight at a sample office of 24

Maintenance window 19:00 to 07:00, agreed in the contract. Nobody has to stay late or log off.

Job

18:0020:0022:0000:0002:0004:0006:0008:00

When

Updates and patches install

Thursdays

22:00 to 23:30

Laptops and PCs restart in turn

Thursdays

23:30 to 00:30

Backup of the server, files and Microsoft 365

Every night

01:00 to 02:30

Copy to a second location

Every night

02:30 to 03:30

Restore test

First Sunday of the month

04:00 to 05:00

Health checks: disks, antivirus, certificates

Every night

05:00 to 05:30

Morning report to your inbox

Every night

06:30

Solid bar: every night Striped bar: once a week Outlined bar: once a month The office’s own hours: 07:00 to 19:00, never touched

Bars are drawn to scale in half hours. Times and jobs are a sample client’s schedule.

What lands in your inbox at 06:30

One short email every morning: what ran overnight, what went wrong and what we already did about it. Most mornings it says nothing needs you.

A sample client’s report for Friday 17 October (sample).

Backups

14 of 14 finished

Server, shared files and 12 mailboxes; offsite copy done at 03:21.

Updates

37 installed

2 held back for a week while the vendor fixes a printing problem.

Restarts

22 of 23 laptops

One was switched off at home; it updates when it is next on.

Disk space

1 warning

Reception PC is 91% full. We cleared old downloads at 05:12.

Antivirus

All up to date

No threats found on 23 laptops and the server.

Certificates

Renews in 21 days

Website certificate; renewal booked for the 30th.

What we look after

Six things every small office depends on. Each one has its place in the day or in the night.

Help desk

Phone and email support for everyone in the office, from a forgotten password to a dead laptop.

Mon to Fri, 08:00 to 18:00

How it works

Updates and patches

Windows, Mac, Office, browsers and the firewall, tested on our own machines first.

Thursdays, 22:00

How it works

Backup and recovery

Server, shared files and mailboxes, copied to a second location and tested monthly.

Every night, 01:00

How it works

Security

Email filtering, two-step sign-in, antivirus, disk encryption and short staff training.

Every night, 05:00

How it works

Microsoft 365 and cloud

Accounts, licences, shared files and Teams, plus starters and leavers.

Same day on request

How it works

Network and Wi-Fi

Wi-Fi, firewall, printers and the internet line, with a current drawing of it all.

Thursdays, 22:00

How it works
Two help desk engineers with headsets working at laptops

By day: one number, real engineers

When something breaks during the day, you call or email the help desk and an engineer who knows your office picks it up. No call centre, no ticket numbers to remember.

Open

Monday to Friday, 08:00 to 18:00 (sample)

First reply

Within 30 minutes in opening hours, usually much sooner (sample)

On site

In Springfield and within 25 miles, the same or next working day (sample)

Out of hours

An urgent line for the Complete plan when the whole office is stopped

More about the help desk

Plans and prices

One price per person who uses a computer, every month. Each plan lists the jobs it runs in your window.

Essentials

Offices of up to 10 people that mostly need the safety net: backups, updates and someone to call.

  • Backups and the offsite copy
  • Updates on Thursday nights
  • Morning report

$35

per user a month

Book a free IT check

Managed

Our usual plan for 10 to 50 people. Adds the full help desk, security tools and a monthly restore test.

  • Everything in Essentials
  • Restore test every month
  • Health checks and antivirus

$65

per user a month

Book a free IT check

Complete

For offices that cannot stop: adds on-site days, an urgent line out of hours and a quarterly review.

  • Everything in Managed
  • Server checked by an engineer weekly
  • Review of the month’s reports

$95

per user a month

Book a free IT check

Example prices, before tax. Laptops and licences are billed at cost.

Compare the plans in detail

Your first 30 days with us

Switching from another provider or from doing it yourself takes about a month. Nothing stops working on the way.

Week 1

We look at everything

An engineer visits, lists every device and account, and checks what is backed up today.

Week 2

We take over the keys

Admin passwords move into our password vault; your old provider hands over in writing.

Week 3

The first night runs

Our agent goes on each computer; the first backup, updates and health checks run that night.

Week 4

We go through it with you

A half-hour call on the first reports: what we fixed, what needs money, what can wait.

How switching works

Questions before you call

What if we need help at night?

On the Complete plan there is an urgent line out of hours when the whole office is stopped. On other plans, leave a message and the help desk calls back at 08:00.

Do you need to be in our office?

Rarely. Most help desk work is done remotely with your permission. Engineers visit for new equipment, cabling and anything that needs hands.

Will the night jobs slow us down?

No. Everything runs between 19:00 and 07:00. Laptops that are off at night update the next time they start, without forcing a restart in a meeting.

Can we keep our current IT person?

Yes. Many clients keep someone in-house for day-to-day questions; we do the night jobs, security and the difficult cases.

What does the free IT check include?

An hour with an engineer, a list of what is backed up and what is out of date, and an honest price. You keep the notes either way.

IT notes for small offices

All IT notes

Book a free IT check

An engineer spends an hour at your office (or on a call) and writes down what is backed up, what is out of date and what is fine. You keep the notes, whether you sign up or not (sample).

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Call (555) 014-2200
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Help desk: Mon to Fri, 08:00 to 18:00 (sample)

(555) 014-2200

[email protected]

Book a free IT check