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Two-week diagnostics start every other Monday (sample)

(555) 031-4700

[email protected]

Hard questions, split until they can be answered

Corrin Hale Consulting (sample) helps leadership teams with one question at a time: where to grow, why margins fell, who should decide. We draw the question as a tree, test the likeliest answers first and show you the working.

Describe your question
How we work

Sample tree: Northfield Pharmacy, 60 stores

Week 2 of 8

Why have margins fallen at a 60-store pharmacy chain?

Prices are lower

Loyalty-card discounts doubled in two years Confirmed

Prices were cut to match two new rivals Ruled out

Costs are higher

Supplier terms were renewed at 2019 prices Confirmed, tested first

Longer opening hours raised the wage bill Still to test

The mix has changed

More prescriptions, fewer retail sales Confirmed

Slow sellers hold the best shelf space Still to test

Confirmed Still to test Ruled out Tested first

Services, grouped by the question a board asks

Every engagement answers one question. These are the ones we are asked most, with their usual length and a fixed fee.

Services by the question a board asks

Example prices, before tax

What is the board asking?

Where should we grow?

Growth strategy

Which customers, products and places to grow in over three to five years.

8 to 10 weeks from $48,000

Market entry

Whether to enter a new region or segment, and how: build, partner or buy.

6 to 8 weeks from $36,000

Portfolio review

Which businesses or product lines to keep, fix, fund or sell.

6 weeks from $32,000

Why does it cost this much?

Cost and margin review

Where the margin goes, line by line, and the three changes worth making first.

6 weeks from $34,000

Service and supply

Why orders arrive late or short, from purchase to delivery, and what to change.

8 weeks from $40,000

Who should decide?

Organisation design

Structure, spans and roles for the next stage of the company.

8 weeks from $38,000

Decision rights

Who decides what, who is asked, and what goes to the board.

4 weeks from $18,000

Example prices, before tax. Each fee is fixed in the proposal before work starts.

All services

How an engagement runs

Four steps, in this order, over eight to ten weeks. You see the tree at the end of week one and every week after.

1

Frame the question

Week 1

One sentence the board agrees on, the decision it serves and the date the answer is needed.

2

Split it into issues

Week 1

A tree with no gaps and no overlaps. Each branch has one consultant who owns it.

3

Test the likely answers first

Weeks 2 to 7

Interviews, your data and site visits, aimed at the hypotheses most likely to hold.

4

Recommend and hand over

Weeks 8 to 10

A short written answer, the evidence for each step and a plan your managers can run.

Start with a two-week diagnostic

Two consultants spend ten working days with your numbers and your managers. At the end you have the question framed, the first tree and a plain view on whether you need us for more.

  • The question in one sentence, agreed with you
  • The issue tree and the three hypotheses to test first
  • What the data already says, and what it cannot say
  • A fixed fee of $9,500 (Example prices)
About the diagnostic
Call (555) 031-4700
Two people going through printed graphs on a desk, one taking notes

Questions we have answered

Three recent questions, what turned out to be true, and what the client did with it. Clients are not named (sample).

The question

What held

What the client did

Why are deliveries late at a regional food wholesaler?

What held Pickers worked from yesterday’s order list, so urgent orders waited a day.

What the client did Re-planned picking twice a day and moved the fifty fastest lines next to the dock.

Should a bakery chain open in a second city?

What held Two thirds of the profit came from wholesale, not from the shops.

What the client did Opened a bakery for wholesale customers first, and kept shops as a later decision.

Who decides on prices in a family-owned distributor?

What held Prices were changed by eleven people, and none of them saw the margin.

What the client did Gave pricing to one team with a weekly margin report, and a limit above which the board decides.

Who you work with

A partner leads every engagement from the first call to the final answer, with two or three consultants on the tree.

Maren Corrin

Managing partner, strategy (sample)

David Hale

Partner, operations and cost (sample)

Ama Owusu

Partner, organisation design (sample)

Lukas Brandt

Principal, data and analysis (sample)

Meet the consultants

How we charge

Two-week diagnostic

Two consultants, ten working days

$9,500 fixed

Engagements

A fixed fee for one question, set in the proposal

from $18,000

Board adviser

A partner at your board and strategy meetings

from $4,000 a month

Workshops

A day with your leadership team on one question

$3,200 a day

Example prices, before tax. Travel outside Springfield at cost.

In every proposal

  • The question, in one sentence you have agreed
  • The first issue tree
  • Who works on it, and for how many days
  • A fixed fee and what it includes
  • The date you will have the answer
Describe your question

Notes

All notes

The Springfield office

14 Exchange Place, 3rd floor, Springfield (sample)
Five minutes on foot from Central station

Office hours

Mon to Fri, 8:30 to 18:00

First calls

Mon to Thu, 9:00 to 17:00

Diagnostics start

Every other Monday

Opening times (sample).

Get directions
Map of the streets around the office on Exchange Place
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Two-week diagnostics start every other Monday (sample)

(555) 031-4700

[email protected]

Describe your question